Shipping Policy
Thank you for shopping with Velrin. Below is everything you need to know about how and when your order will arrive.
Order Processing (Dispatch)
Orders are processed and dispatched within 1-3 days of being placed. Business days are Monday to Friday, excluding public holidays. Orders placed over a weekend or holiday are processed the next business day.
Delivery Time
Once your order has been dispatched, delivery typically takes 7-11 days. In total, most customers receive their order within roughly 8-14 business days of ordering.
These are estimates, not guarantees. Delivery times can vary depending on your location, customs processing, and carrier delays.
Shipping Rates
[Shipping is free on all orders. / Shipping is a flat rate of $X. / Free shipping on orders over $X.] The final shipping cost is shown at checkout before you pay.
Order Tracking
When your order is dispatched, we'll email a confirmation with a tracking number at the address you used at checkout. Tracking can take 24-72 hours to show updates after dispatch. If your tracking hasn't updated after 5 days, please contact us.
Where We Ship
We ship internationally.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, or customs fees charged by your country. These are the customer's responsibility, and we have no control over them.
Incorrect Address
Please double-check your shipping address at checkout. We can't be responsible for orders delivered to an incorrect address provided by the customer. If you spot a mistake, contact us as soon as possible, and we'll try to update it before dispatch.
Delayed, Lost, or Damaged Orders
If your order hasn't arrived within 20 days of dispatch, arrives damaged, or appears to be lost, email us at Velrin.customerservice@gmail.com with your order number. We'll work with you and the carrier to resolve it with a replacement or refund, as appropriate.
Contact Us
Questions about your order? Reach us at Velrin.customerservice@gmail.com. We reply within 1-2 business days.